According to the Customers 2020 Report, customer experience will take overtake price and product as a key differentiator by 2020. In other words, a personal and relevant member interaction will be essential to your business. Each of your members is unique, with different health histories, communication preferences and emotional triggers that affect action. Through HealthLOGIX’s best practices, licensed agents and multichannel customer care capabilities, our Customer Engagement services help ensure not only personalized customer experiences, but also cost-effective acquisitions, highly efficient communications and in-depth consumer insight.
What can our Customer Engagement services do for you?
- Multichannel interaction via phone, web, chat, email, text and social media
- Lead generation and qualification, analytics and predictive modeling
- Social media monitoring and engagement
- Text message customer service, appointment setting and help desk support
- Increase STAR ratings while decreasing claims
- Greater support efficiency for reduced cost per acquisition
Learn more about our Customer Engagement services.
What does this mean for your business?
Our advocates are trained to provide relevant and engaging customer experiences in order to facilitate prompt action.
Our HIPAA certified customer engagement strategies and acquisition plans ensure industry standards are met and regulations are not violated.
Customer Engagement Analytics
On demand Customer Engagement analytics pulls data from enterprise sources to deliver a performance dashboard available to both management and reps.